Unclear options when moderator sees flagged post

AI-generated summary

Unclear options when moderator sees flagged post

There is confusion among moderators regarding the flag workflow, specifically when presented with agree/disagree/defer options. The thumbs-up/thumbs-down symbols are unclear, as it is not immediately apparent whether they are taking action on the post or the flag. ChrisBeach suggests adding an explanation to the UI to clarify this, especially since the moderator’s decision can have significant ramifications for the user who posted.

Others, including bloomexperiment and Jessica_Dunbar, have shared similar experiences of initial confusion. Jessica_Dunbar proposes two possible solutions:

  1. Providing guidance on what ‘Agree’ and ‘Disagree’ mean in various moderation situations.
  2. Changing the wording to more explicit options, such as ‘Spam’ and ‘Not spam’, to clearly state what a judgement is.

As an admin I’ve had more than one question from moderators around the flag workflow. Particularly when there’s an active flag and they get the agree/disagree/defer options.

The confusion comes from the thumbs-up / thumbs-down. Are they giving a thumbs-up to the post or the flag?

It would be helpful if there was an explanation shown on this UI. This is especially important when a mod’s decision will have ramifications for the user who posted.

1개의 좋아요

They are taking an action on the flag.

1개의 좋아요

Sorry, I should have explained - yes - it’s clear to me after some experimentation. But it’s not immediately clear to others when they see the UI unfortunately.

3개의 좋아요

I was confused about the same thing when I first saw the options as well (and thought it was just me) I didn’t know others had been confused about it too :grin:

1개의 좋아요

우리는 동일한 부분에 대해 혼란을 겪고 있습니다.

  1. 임시 조치로, 다양한 중재 상황에서 ‘동의’와 ‘반대’가 무엇을 의미하는지에 대한 지침을 제공해 주세요.
  2. 판단의 내용을 명확히 드러내는 ‘스팸’과 ‘비스팸’ 같은 표현으로 문구를 변경해 주세요.