为Review页面中的标记操作提供更多指导

[BOUCUR]

旗帜处理操作（同意 、不同意、忽略、删除）让我们论坛上的我以及其他版主感到困惑。选择某个选项后会发生什么并不总是清晰明了，这导致一些版主（包括我本人）在针对某些旗帜采取行动时缺乏足够的信心。值得庆幸的是，标记为不适当的内容并不多见，因此我们并没有将这些按钮及其所有操作烂熟于心。作为背景信息，我们的论坛运营约一年，我们中的大多数人在这整个期间都在进行版主工作。

我们非常希望在“审查”（Review）页面上获得更多的版主指导，例如：

• 在旗帜操作按钮附近添加悬停提示或 (?) 图标，以帮助说明点击后会发生什么；
• 提供某种指示，表明点击按钮将打开一组子选项（而不是立即执行版主操作）；
• 在侧边栏添加描述；
• 或者至少提供一个指向 版主指南 的链接（如果论坛有自己的指南，该链接可编辑）。

以下是一些出现过的困惑点（这些问题并非要求解答，而是基于让我们感到困惑的设计所引发的问题）：

• 点击按钮是立即执行操作，还是会展示一组子选项？例如：
  • 版主不知情：点击 同意 该旗帜是否会立即隐藏帖子？（不会，点击“同意”后，您会看到四个选项：隐藏 、保留、 暂停用户 或 静默用户）
• 不知道系统会自动代表版主向 标记者 发送消息。在解决旗帜之前，版主操作可能已经发生。
• 按下 忽略 是仅对我自己忽略，还是对所有版主都忽略该旗帜？
• 旗帜旁边的 删除 按钮很容易被理解为 删除旗帜，而不是 删除帖子。主要的删除按钮应明确指示即将删除的内容。

感谢您的意见（如果您认为我误解了任何版主工具当前的工作方式，也欢迎直接编辑此帖子）。

[ondrej]

@BOUCUR

not always clear what is going to happen when you select one of the options

I can refer to that but only when I started to moderate. Also, I think it is clear what each option will do (after a few flags that was ).

@BOUCUR

Does pressing Ignore ignore it for just me, or does it ignore the flag for other moderators too?

It means that the flag requires no action at this time.

@BOUCUR

A Delete button next to a flag is mostly likely to be read as Delete flag , not Delete post . Primary delete button should indicate what is about to be deleted.

But a user flags a post. So I am not sure how a delete button is confusing next to the options agree, disagree and ignore. It has to be delete post.

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[papyrophilia]

@ondrej

@BOUCUR

A Delete button next to a flag is mostly likely to be read as Delete flag , not Delete post . Primary delete button should indicate what is about to be deleted.

But a user flags a post. So I am not sure how a delete button is confusing next to the options agree, disagree and ignore . It has to be delete post.

Hi @ondrej and @BOUCUR–

It’s a bit like the fortune cookie game, where you add the same phrase (e.g., “in jail”) after reading every fortune. My reading of the flag actions is…

• agree with flag
• disagree with flag
• ignore flag
• delete flag??? – I don’t intuitively jump to “post” here.

My belief is that additional clarity–and fewer assumptions needed on the part of the user–can only be helpful.

[ondrej]

@papyrophilia

delete

Is it just me who thinks it is delete post?

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reviewables.actions.delete.title

Change this I think it is the right one

Delete Post

which makes it way more clear:

[jomaxro (Joshua Rosenfeld)]

@BOUCUR

some indication that clicking the button will open a subset of options (vs. cause a moderation action to occur immediately),

The ... is the indication. Any button with ... will not take immediate action, but open a dropdown (or modal) where you then take action.

@BOUCUR

or even just a link to the Moderation Guide (editable, if a forum has their own).

Interesting idea. On my long-term todo list is another topic which goes more in-depth into the review queue, if we add a link it should likely be to that once created.

@BOUCUR

hovertext

We could definitely make better use of title attributes here, no question. At the moment, title for Agree... and Delete... simply repeat the text on the button, and there’s no title attribute or disagree or ignore.

@BOUCUR

A Delete button next to a flag is mostly likely to be read as Delete flag , not Delete post . Primary delete button should indicate what is about to be deleted.

I can see the confusion here. We in essence have “Agree with flag and …”, “Disagree with flag”, “Ignore flag”, and “Delete post and …”. That’s clearly not consistent.

As @ondrej mentioned, you can edit the button text for your site, but we’ll look into improving this globally.

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Also, just to check, queue posts and queued users don’t cause any confusion for your staff, right? Those reviewables are a bit clearer:

[BOUCUR]

Thanks for your response!

@jomaxro

The ... is the indication. Any button with ... will not take immediate action,

As punctuation, it’s easily glossed over. Usually an indication of “More options” on a button is a stemless arrow, or if it is the ellipsis, styled differently to help indicate “something is here!”

@jomaxro

Also, just to check, queue posts and queued users don’t cause any confusion for your staff, right? Those reviewables are a bit clearer:

Approve/Delete User seems clear to me (though I don’t recognize that screen / don’t think we have a queued users setting turned on on our forum. I am just a volunteer moderator, not part of the admin/staff). For the queued posts, yep, specifying “Delete User” is helpful there to distinguish from the other options.