My clients received this error for their community after trying to update and cannot get back into the administrative panel or discourse commmunity:
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It might be an issue with a plugin.
Can your client try the safe mode? He should be able to access the admin panel at least.
I think more details are needed to understand what’s happening.
If it’s an upgrade from the panel or the command line, I would try it from the command line to see if it helps upgrade everything.
Are there errors in the browser’s console? This can help to figure out the culprit if it persists. (right click on the page → inspect → Console tab → copy-paste or screenshot the content)
I am not a tech person, I do more content planning but I can ask a question.
As it stands we are not even able to access our discourse’s user interface now. Basically , went into the page admin section and clicked : new discourse updates or update discourse and then when it said it failed and refreshed the page then it would not let myself or the team in. The instance is not discourse hosted but self hosted for the enterprise.
It sounds like you’ll need to get some help from someone who knows how to reinstall Discourse from the command line. If you don’t have someone like that on staff, there’s a good chance you’ll want to consider moving to a hosted instance so that updates are not quite so much of an adventure.
