The user can create the topics, but he can not use tags when he is creating the topic. He can use the tags for search but the tags are not listed when creating a topic.
Is my setting incorrect? Am I missing something? Whit staff or admin user I can do both at once. Thanks for any advice.
It has caught more than a few people out, but admin and mods can skip a lot of the restrictions that apply to everyone else.
Do you have any other restrictions placed on your tags? Like a tag group that only x group can use, or any restrictions youâve placed on tags in a particular category?
If you go to a tag page and click the tag wrench ( for non-staff) it should show you some more information that may be able to help track any extra limitations youâve placed on it. Eg broken here on meta:
You may want to allow TL0 to be able to create topics, depending on your site setup, as people will often sign up to ask a question, etc and could be confused as to why they canât (possibly giving up before figuring it out).
But I donât think this would explain the problem youâre having.
Is this issue happening for just this user? Are other people able to successfully tag topics?
Could you give any more detail about how youâve set your tags up?
As @HAWK said, anyone that is in trust_level_one is by default in trust_level_0, and for that reason itâs confusing for me. There are more than one user with this problem.I checked tags that can be used in the Categories that we need.
@JammyDodger , what could be interesting to check in my tags set up?
Tags are pretty flexible and can be configured in lots of different ways so we may need some more detail on how youâve set yours up to provide more specific suggestions.
Though a common one is when a category has been set up to have certain tags only allowed to be used in that category and the âalso allow other tagsâ hasnât been checked. That could limit the category to only the restricted tags and if those ones are staff-only this could prevent anyone else from using any other tags.
Just to follow up (though hopefully youâve already managed to track it down ), but Moin gave a thorough troubleshooting post for a similar thing here:
Hey @JammyDodger. Iâve been tangled with other issues at work but Iâm still stuck with this. Z
Ok, I have my Categories, and in the âTagsâ settings of the category I hav:
Restrict these tag GROUPS to this category: TAG-GRP1, TAG-GRP2
When I go to âManage Tag Groupsâ I have:
TAG-GRP1:
Name: TAG-GRP1
Tags in this group: A LIST OF MY TAGS FOR TAG-GRP1
Parent tag: -
Limit one tag per topic from this group (unchecked)
TAG-GRP2:
Name: TAG-GRP2
Tags in this group: A LIST OF MY TAGS FOR TAG-GRP2
Parent tag: -
Limit one tag per topic from this group (unchecked)
Tags are visible only to the following groups: admin, moderators, trust_level_0, trust_level_1
And when I check as Admin the tag that I want to use when creating a topic I can see this:
This tag belongs to these groups: . It can only be used in these categories: TAG-GRP1, TAG-GRP2
I already have TL0 and TL1 in âtag topic allowed groupsâ and âcreate topic allowed groupsâ. But with a regular user TL1 I can not use some tags.
Did you manage to check out the troubleshooting post I linked above yet? Itâs pretty thorough and could help point you in the right direction.
Iâm not sure youâve copied that over accurately?
Just as an extra FYI, thereâs no need to put both TL0 and TL1 in any settings as all members of TL1 are also TL0 (think of TL0 as âall registered usersâ). Adding only TL0 would suffice.
Hello @JammyDodger , Thanks for the link you posted, I thought it could help me. I already checked the link and I think my settings are fine, the recommendation in that post make sense to me, and my settings are as recomended and I enabled for test the Also allow other tags in Category settings but unfortunately it did not solve my problem.
I wonder if I need to restart âsomethingâ when permissions settings change.
First, let me excuse for sharing this image with all the text blocked, I hope you can understand.
Those are the TAG name, the tag gruops name and categories where itâs supposed to be used but I can not use with my regular user. I would like to know if it is normal to have a padlock icon close to each category name.
âEveryoneâ has no âseeâ permission, thatâs why the lock icon is shown next to the category badge. It indicates that this category is not public.
In so much as that if the user canât access the category then they wonât be able to select it when creating a topic (and if they canât choose it when creating a topic then your âallowed tagâ structure also wonât kick in). Is the user a part of a group who can access those categories?
I think if youâve not landed on what the conflict is yet you may need to start removing some of the tag restrictions and see if you can narrow down exactly where the permission conflict is happening.
Do you have the Data Explorer plugin installed? I created a query that shows me all the limitations for a tag. Maybe that helps you too. You could perhaps even share the results and replace tag group names, tag names, and category names with other words in the output. Then itâs a little easier to help you than comparing black boxes.
for non-staff) it should show you some more information that may be able to help track any extra limitations youâve placed on it. Eg 
), but Moin gave a thorough troubleshooting post for a similar thing here:
