User cannot create a new topic and tag it during creation - The tags are not listed

Support
1

I have a regular user that is trust_level_0 and trust_level_1 , and I have these settings:

tag topic allowed groups: admins, moderators, staff, trust_level_0
create topic allowed groups: admins, moderators, trust_level_1
create tag allowed groups: admins, moderators, staff

The user can create the topics, but he can not use tags when he is creating the topic. He can use the tags for search but the tags are not listed when creating a topic.

Is my setting incorrect? Am I missing something? Whit staff or admin user I can do both at once. Thanks for any advice.

2 Likes
3

It has caught more than a few people out, but admin and mods can skip a lot of the restrictions that apply to everyone else.

Do you have any other restrictions placed on your tags? Like a tag group that only x group can use, or any restrictions you’ve placed on tags in a particular category?

If you go to a tag page and click the tag wrench (:information_source: for non-staff) it should show you some more information that may be able to help track any extra limitations you’ve placed on it. Eg broken here on meta:

The image shows a webpage on metadiscourse.org with the header "broken," detailing that broken customizations no longer function, and the tag belongs to the "Resource Status" group used in theme components, plugins, themes, and extras. (Captioned by AI)
The image shows a webpage on metadiscourse.org with the header "broken," detailing that broken customizations no longer function, and the tag belongs to the "Resource Status" group used in theme components, plugins, themes, and extras. (Captioned by AI)1179×2173 209 KB

2 Likes
4

could be possible that Discourse is not handling the mix between trust_level_0 and trust_level_1 when creating the topic and tagging it?

Should I add trust_level_1 to this:

and add trust_level_0 in this line :

5

Anyone that is in trust_level_1 is also in trust_level_0 by default.

3 Likes
6

You may want to allow TL0 to be able to create topics, depending on your site setup, as people will often sign up to ask a question, etc and could be confused as to why they can’t (possibly giving up before figuring it out).

But I don’t think this would explain the problem you’re having.

Is this issue happening for just this user? Are other people able to successfully tag topics?

Could you give any more detail about how you’ve set your tags up?

7

As @HAWK said, anyone that is in trust_level_one is by default in trust_level_0, and for that reason it’s confusing for me. There are more than one user with this problem.I checked tags that can be used in the Categories that we need.

@JammyDodger , what could be interesting to check in my tags set up?

1 Like
8

Tags are pretty flexible and can be configured in lots of different ways so we may need some more detail on how you’ve set yours up to provide more specific suggestions.

Though a common one is when a category has been set up to have certain tags only allowed to be used in that category and the ‘also allow other tags’ hasn’t been checked. That could limit the category to only the restricted tags and if those ones are staff-only this could prevent anyone else from using any other tags.

9

Just to follow up (though hopefully you’ve already managed to track it down :crossed_fingers:), but Moin gave a thorough troubleshooting post for a similar thing here: