User not informed when @ in chat channel

[Jarjar]

Hi,

I have a forum subcategory with read, write, reply on it from a group I set.
From this forum subategory I made a chat channel (so with same permissions)

But when I @ this group in this chat channel, I have a message telling me:
”xxxx and 205 other users cannot access this channel and were not notified”

But they are all in the group I’m trying to tag and permissions are set properly. Why do I get this message? How can I make it work like intended?

Every help would be welcome, it’s a real problem for us at the moment.

[NateDhaliwal]

If I understand correctly, you have a category with permissions limited to a certain group, and a chat channel linked to that category?

If so, IIRC the chat channel is linked to the category, not the group.

You can enable auto-join for the group members to be added:

Introducing default chat channels (automatically add users)

Automatically add users to channel While creating a new channel, admins will now see a preference to add all new and existing users to it. Using this, admins can configure “default channels” for groups of users to be included in automatically. [image] For an existing channel, admins can toggle this behavior in Channel Settings. In all cases, a confirmation dialog will appear to indicate the number of users being added. Users auto-join a channel when: they are added to a …

[Jarjar]

Yeah the chat channel inherit of permissions on the category so it should be good.
I already have auto join on, still not all users are added to the channel like they should

[NateDhaliwal]

In the members tab, can I confirm that it is empty? If possible, could you send the Security tab of your category settings? Thanks.

[Jarjar]

Not empty but not all members of the group are in while they should all be.