What is "user was seen recently" defined as and can I change the value?


(Axel Eriksson) #1

Hi!

I saw that some emails on our Discourse community were suppressed because “User was seen recently”.

I couldn’t find it in the settings nor searching on the meta forum for an answer: what is recently defined as and is there an opportunity to change it somewhere in the settings?

Axel


(Jay Pfaffman) #2

“email time window mins” is the variable you’re looking for, but there is also a user setting with a name like “email notification even if online” and a corresponding default value in site settings.

Mostly it is good not to get an email for a message got have seen already. If your users love email, you can turn on mailing list mode.


(Axel Eriksson) #3

Thank you so much! =)


(MAR) #4

How do you turn on mailing list mode?

Also i have had an issue. I have created groups and I am trying to tag the group name with @mention. Despite doing this, no one is receiving an email inviting them to the group topic. How do I mitigate this?


(Christoph) #5

It’s in the user preferences but it can be turned off globally in site settings.

Do you mean you are trying to @-mention the group? To do that, you have to allow mentioning the group in group settings.


(MAR) #6

I have tried this and I am still the group members are not getting anything in email regarding being mentioned in the community.


(Christoph) #7

Are they seeing a notification when they visit the forum?


(MAR) #8

They are yes once they have signed into the community. However our organization has asked that the various working groups can recieve the notice via email to draw them into the topics.


(Kane York) #9

Have the users:

  1. Watch the category or topic you are doing announcements in
  2. Go to /my/preferences/emails and turn on " Send me email notifications even when I am active on the site".

(Christoph) #10

So there is no way to be emailed if one of your groups get mentioned?


(Kane York) #11

Oops, missed the at mention part.

If they’re getting a “@” notification, an email should get generated.