Why users sign up to receive e-mail especially slow？

support
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Why users sign up to receive e-mail especially slow？Generally 10 minutes，But the test email is received in seconds ,Are Where incorrectly set?Thank you

1 Like
2

I’ll have a look.

By default we wait 10 minutes before sending an email notification (allowing users to edit their post and allowing us to roll-up notifications) but this should not be applied to sign-up emails.

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Yes, I do not know where the problem lies

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I am using a corporate type mailbox，in China ,E-mail settings are as follows

  DISCOURSE_DEVELOPER_EMAILS: 'business@abc.com'

  ## TODO: The domain name this Discourse instance will respond to
  DISCOURSE_HOSTNAME: 'www.abc.com' 

  ## TODO: The mailserver this Discourse instance will use
  DISCOURSE_SMTP_ADDRESS: smtp.abc.com         # (mandatory)
  DISCOURSE_SMTP_PORT: 25                        # (optional)
  DISCOURSE_SMTP_USER_NAME: business@abc.com      # (optional)
  DISCOURSE_SMTP_PASSWORD: xxxx               # (optional, WARNING the char '#' in pw can cause problems!)
  DISCOURSE_SMTP_AUTHENTICATION: login
  DISCOURSE_SMTP_OPENSSL_VERIFY_MODE: none
  DISCOURSE_SMTP_ENABLE_START_TLS: true           # (optional, default true)
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This is not correct, is it? We wait 5 minutes for the edit grace period but after that, the email polling interval can be anywhere from immediately after the grace period ends to 5 minutes later itself.

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Nope, the edit grace period is never used for email notifications. Whenever you get a notification (due to a group mention, a user mention, a post in a watched topic, a quote or a direct reply), we enqueue an email to be sent in “SiteSetting.email_time_window_mins” which defaults to 10 minutes.

@saluzi I just checked and signup emails are not delayed. Can you check in the skipped emails log (/admin/email/skipped) if they were skipped?

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Thank you, Log everything is normal, Not being given, The current registered e-mail to be delayed 3 - 5 minutes, I do not know whether the problem of e-mail service provider （Service Links：企业邮箱_企业邮箱注册申请_企业邮箱价格_新网全球邮 ）
However, send a test message very quickly ，In phpbb mail is also very fast

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Is (by any chance) your sidekiq overloaded? You can check at “/sidekiq” and look for the number of jobs enqueued.

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sidekiq work more slowly， How to improve the speed of it ？Thank you

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What do you mean “it works more slowly”? How many jobs are enqueued?

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QQ截图20160126194413.png1197×691 76.5 KB

I do not understand, you help me look at it ，Thank you[quote=“zogstrip, post:10, topic:38396, full:true”]
What do you mean “it works more slowly”? How many jobs are enqueued?
[/quote]

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Sidekiq looks fine, so the issue is somewhere else :neutral_face:

Is your instance public? I think it’d be easier if I have a look :wink:

1 Like