Hi Daniela, The #5 feature in the topic you linked is appreciated, however it still requires the user to read the entire topic to find the staff post. The suggestion I made was to be able to be able to promote or pin a specific staff reply and likewise unpromote or unpin, similar to how Solution topics work, which would show in the original post and at the end of the topic. I feel this would be much more helpful than the staff color feature.