Cannot use tags in private message

Product Support

AI-generated summary

The discussion revolves around the inability to use tags in private messages (PMs) on Discourse 2.9.0.beta2. Wall-E reports an error when trying to tag PMs as an admin, prompting a discussion about settings. JammyDodger explains that tagging PMs is a staff-only feature, accessible via the allow staff to tag pms setting, and that tags are only visible to staff. Wall-E confirms the feature works after enabling the setting. JammyDodger further clarifies that newer versions of Discourse now allow tagging for other groups via the pm tags allowed for groups setting, and tags can be restricted to specific groups using Tag Groups. albert_vu notes that the setting is missing after upgrading to the hosted version, prompting further clarification on the updated configuration options.

1

I’m using Discourse 2.9.0.beta2.

While doing a PM as an admin to one of my moderators, I get an error message when using tags, either existing or creating a new one. Is there a setting I should enable somewhere? Or is this a known bug?

2022-02-23 16_06_31-Inbox - Messages - Profile - Wall-E - Helionauts
2022-02-23 16_06_31-Inbox - Messages - Profile - Wall-E - Helionauts823×422 9.33 KB

2022-02-23 16_06_06-Inbox - Messages - Profile - Wall-E - Helionauts
2022-02-23 16_06_06-Inbox - Messages - Profile - Wall-E - Helionauts459×126 1.68 KB

2

There is a setting you could try:

allow staff to tag pms
allow staff to tag pms1080×1119 101 KB

Update: After a little test, I can only get the ‘add tag’ box to show up if I don’t refresh after I disable the setting.

3

It’s working. So it’s a staff-only feature, right? Regular group members can’t tag? I guess that’s more a thing for topics in categories?

4

That’s right. :+1: Tagging private messages is staff only (ie. Admins and Moderators). And they’re only visible to staff too.

I’ve tried a few combinations of settings to see if I can replicate, but I haven’t had any luck so far (min level to tag, min level to create tag, disable tags but leave pm tags on).

Are there any other details that might help? Any tag settings specific to your site?

I think I may have misunderstood when you said ‘it’s working’. :slightly_smiling_face: I thought you meant the setting, but I realise now you may have meant the actual pm tagging. Anyway, hopefully that’s all fixed for you now. :crossed_fingers::+1:

5

Hi @JammyDodger,

We recently upgrade our forum to the newest & hosted version of Discourse and the option is gone. Any idea why this happened?

image
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Thanks :+1:

6

It looks like that setting has now been opened up to include optional other groups now too - pm tags allowed for groups:

pm tags allowed for groups
pm tags allowed for groups1080×1131 116 KB

Update: That’s pretty nifty. :slightly_smiling_face: I’ve just been having a quick run through, and you can also still limit some tags to certain groups (eg. Staff) by setting up a Tag Group and using the usability/visibility options in there.