"Your account has been put on hold" but no one alerted

Contribute Bug

AI-generated summary

The discussion revolves around an issue where users’ accounts are being put on hold due to automatic silencing, but moderators are not being alerted as expected. ncaming215 initially reported the issue, noting that the “If a user is automatically silenced, send a message to all moderators” setting is default off, but their community did not receive notifications or see the affected users in the review queue.

Falco explained that the setting is default off because most communities check the review queue regularly. However, ncaming215 confirmed that they did not receive a review queue icon.

michaelhenderson requested steps to reproduce the issue, and piffy shared a similar experience with automatically silenced users not appearing in the review queue due to a plugin.

ncaming215 later reported that moderators are not receiving the expected notification “Account temporarily on hold”, and that they can only see the sent messages in the system profile.

1

Not sure if I file this under bug, but upon testing, I discovered that silenced users (for typing too fast) are sent a message saying that their account has been put on hold and moderators alerted. Unfortunately, it looks like the “If a user is automatically silenced, send a message to all moderators.” is by default turned off.

And as I’m going through users who have been silenced, there are dozens and many don’t appear to be bots. :grimacing:

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Automatic silencing for "typing too fast" doesn't notify administrator
2

That’s default off because most communities will see the pending items on the review queue and act on it, with the setting for a PM, and subsequent emails/push notification it will cause, existing for communities where their staff doesn’t visit the community actively.

Did you also not get a review queue icon?

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3

Nope, didn’t see it in the queue either.

4

This changes the nature of the bug then.

Could you please provide the steps for the testing that you did so I can reproduce this?

5

Sorry, missed this. I’m trying to replicate now.

6

I’ve also found some silenced users that were not in the review queue. In my case they were automatically silenced by this plugin

Might be intentional but just wanted to share my experience

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7

OK, so after discussing with our moderator team, this is what we’re running into …

  • The only “system” message that notifies me is: New advice on your site dashboard. Moderators do not see this though I’m assuming it’s just for admins anyway.
  • Moderators are the only ones getting the notification: A user is being ignored by many other users. I don’t receive it.
  • None of us are seeing the notification: Account temporarily on hold

If I go into the system profile, I can see these messages under “Sent.” But otherwise, I’m wondering what’s happening with the above.

Otherwise there are no issues with notifications across the site (that I’m aware of).