The discussion revolves around whether error and message emails should start with the same prefix. watchmanmonitor initiated the conversation, considering the benefits of having a uniform prefix for all forum-related emails. However, codinghorror suggested that local mail routing rules should focus on the return email address and domain instead.
watchmanmonitor clarified that the concern is about errors users might receive, and the importance of clear identification of the email source. codinghorror then asked techapj to ensure email reply error titles include the site name.
watchmanmonitor discovered that failed emails come from a different address, making it clear they are from the forum. The underlying question is whether failure emails should be swept into the same actions as normal emails. watchmanmonitor concluded that error emails should not follow current filters, as they shouldn’t be filtered away.
Instead, watchmanmonitor proposed using a subject line prefix like [Notice] or [Action Required] to call attention to the email. The issue was eventually fixed by techapj via a GitHub pull request.
Many error emails don’t seem to do so otherwise, and I want all my forum related email to go to one folder. (pending member request, etc)
I’m on the fence about the error emails.. if they do contain [Watchman Community] then it’s clear where they came from. If they don’t have the same prefix, it may not be clear where the error email was sent from.
Should the email saying that a message bounced also start with the same [Site Title] as normal emails?
Shouldn’t your local mail routing rules be looking at the return email address and domain? That seems more logical to me, and will work regardless of the title.
I just fixed the inbound email on my hosted forum. I tested and a failed email comes FROM a different address than normal forum emails.
in our case, good message emails come from mail+[key]@domain but failures come from support@domain. That in and of themselves is enough to make it clear the email is from the forum.
The underlying question is - should - failure emails be setup to get swept into the same actions as normal emails? If they should remain in someone’s inbox, then no change is really needed.
If they should be routed along with the rest of the forum email, then having the reply titles respect the subject rules would be a good change.
The resolve is the these error emails should not follow current filters (should not be prefixed with the email_prefix. (We don’t want them filtered away, since the emails didn’t work.)
Emails such as Email rejects already come from a different address, and [probably] don’t have the message header such as list:"category.site-fqdn"
A better plan might be to call attention to the email with a subject line prefix like [Notice] or [Action Required]