User Card: Chat button is gone

Product Support

AI-generated summary

The discussion is about the missing chat button on user cards. Magie reported that the chat button is gone for both admins and normal users, and is seeking help to resolve the issue. For admins, the “usercard-controls” are set to display: none, which can be fixed with CSS. However, for normal users, the button element is not even present in the DOM.

Megie has checked the settings and set “Chat allowed groups” to TL 1, but it had no effect. Arkshine suggested that the issue might be caused by customizations in the theme or theme components, and recommended using safe mode to determine if plugins or theme components are causing the issue.

Arkshine also asked about the value of the “Direct message enabled groups” setting, which Magie confirmed is set to trust level 1 users. Magie is wondering if the issue is related to the “User Card Directory Component” and why the button is not present in the HTML for normal users. Arkshine suggested that the button should appear if the user is part of the TL1+ group and recommended checking again to ensure the correct user was chosen.

1

Dear Discourse community,

We used to have a chat button on our user cards under /u. But now they are gone. I am wondering why? Can you help me please?

Why display: none for Admins?

For Admins the “usercard-controls” are set to display: none. I could fix that with CCS. So that is not the big problem.

The image shows a code editor with highlighted sections in CSS for "user-card" and "user-card-directory," and pictograms indicating a user profile. (Captioned by AI)
The image shows a code editor with highlighted sections in CSS for "user-card" and "user-card-directory," and pictograms indicating a user profile. (Captioned by AI)1074×460 36.2 KB

Button not in DOM for normal users

However, for normal users, the element of the button does not even get into the DOM. That is a problem? How can I show it again?

The image shows a web development interface with an embedded code editor on the left and a CSS code section on the right, both featuring circular icons and labeled as "testuser-4" (Captioned by AI)
The image shows a web development interface with an embedded code editor on the left and a CSS code section on the right, both featuring circular icons and labeled as "testuser-4" (Captioned by AI)1015×474 52.9 KB

What we need for all:

Basically, what I am looking for are these buttons but for all users, not only Admins. See example below:

The image is a user interface screen showing a contact labeled "testuser-4" with an option to message or "Chat" . (Captioned by AI)
The image is a user interface screen showing a contact labeled "testuser-4" with an option to message or "Chat" . (Captioned by AI)544×203 7.43 KB

Settings

  • I set Chat allowed groups to TL 1
  • I removed all of my CSS but it had no effect.

Please :heart:

If you have any idea, let me know.

2

Hey,

If you look at the origin, it seems to be part of your customizations, either in the theme or in theme components. You would see user-card.scss if it’s a change from the core.

image

You can use the safe mode to determine if plugins/theme components cause an issue!

What is the value of Direct message enabled groups setting?
The chat button visibility in this context is associated to this setting.

3

Hi @Arkshine
Thank you for your reply.
The setting Direct message enabled groups is set to trustlevel1 users.

I will try safe mode again but so far it was not successful.

Theme 29 corresponds with „User Card Directory Component“s ID of 29 in my case. So I am wondering if that comes from the CSS of the component?

Also, what I am wondering the most is why the button is not even in the html for normal users? It’s not on display:none. It’s just not in the html at all.

4

You’re right, it’s from this TC! It looks intentional to display the username fully.
I think it’s a fair tradeoff since you can click on it to go to the user’s profile.

The button should appear if the user is part of TL1+ group. I would check again just to be sure! You might have tested when the controls were hidden, or the wrong user was chosen.