In a support discussion titled “Guidance on Group ‘Interaction’ settings,” haydenjames seeks clarification on configuring group settings for different use cases (e.g., support, staff, community teams), particularly around the setting “Who can message this group?” They ask whether this allows messaging the entire group (like a group DM) or only individual members one by one. NateDhaliwal clarifies that it refers to messaging the whole group and links to a helpful guide: Allow Groups to be Mentioned and Sent Messages. haydenjames thanks Nate and notes they’re making adjustments based on the guidance. They also mention a separate but related issue regarding trust_level_* messaging inboxes, linking to another topic: Question about Group Message Inboxes (e.g. trust level 2). The discussion reflects a practical, user-driven effort to configure groups securely and intuitively while minimizing spam and maximizing usability.
Are there any guides, topics, or blog posts that explain how to configure group settings (screenshot below) based on different use cases (e.g. support groups, private staff categories, community teams, interests, etc.)?
I’ve searched the forum, but I’m still not sure about specific items like:
“Who can message this group?”
Does this setting allow others to send a message to the entire group (like a group DM), or does it mean users can message individual group members by manually adding them one by one?
Would appreciate any recommended reading or explanations. Just trying to configure groups in a clean, secure, none-spammy, way and also easy to use for members.
that was very helpful. I’m going to make some adjustments today. I’m getting a clearer understanding and hope to be able to read more posts like these. Thanks.
Also, although related, I didn’t want to hijack my own topics so I posted separate as it’s not the same issue. Any idea on this trust_level_* inbox/messaging issue?
