Hi all! I lead the Ramp Community and manage our Discourse forum. We’ve recently added a few team members to help moderate, and I’m working with our data team to track key engagement metrics.
We’re specifically looking to measure:
- Assigned posts and whether the moderator has responded (we’ll count a reply as resolving it)
- SLA — time to first response
I haven’t found a native “mark as resolved” feature in Discourse, so I’m curious: How are others tracking moderator responses to assigned posts? Do you have any tips or workflows that have worked well for you?
Thanks in advance!