How can I test if customers are receiving email notifications when they participate in a thread or are mentioned? Are there specific settings I need to check or configure to ensure this is working correctly?

When you change the default of a preference, such as default email level, you can choose whether this should also apply to existing users, but when a user has changed it themselves, their choice is not overwritten. Example: The default email level is “only when away”. User1 changes it to “never”. …

I think you may be able to go to Admin > Email > Settings, input an email address and send a test email.

Is it possible to set all users’ preferences at once from the admin panel, or is there another method to do this?

Thankyou so much everyone. :slight_smile:

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תמיכה

JammyDodger 9 באוגוסט,‏ 2024,‏ 8:21am 3

I think the place I’d start would be checking the email logs for sent and skipped, as well as particular users’ email preferences.

נושא		תגובות	צפיות
E-mail notifications when members are mentioned Support	7	1019	30 ביוני,‏ 2021
Not receiving emails when mentioned or when someone replies to a topic I created Support notifications , email	13	6863	19 ביוני,‏ 2016
User Email preferences being overriden Support	20	2712	29 ביוני,‏ 2022
Notification emails not being sent for Chat as per user preference Bug chat	26	1654	8 בדצמבר,‏ 2022
Send Watching email notifications based on ‘post read’ not ‘site seen’ Feature notifications , email	5	629	1 באוקטובר,‏ 2023

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