Admin access

Support
1

I’m trying to get a password reset for my admin account but the email won’t come through. Have checked spam etc. but no luck.

Was just on the account earlier today but when I logged out and tried to get back in I was told to reset my password. Now when I try to do that the email doesn’t come to reset. I believe there is something strange with the account as had issues in the past with two different domains.

Could someone please help as I have community feedback right now that I need to respond to.

2

Email is transactional, so you’ll want to trace from the first hop - details should be in the logs of your outgoing mail server.

I’m the meanwhile, you can set a user’s password directly thusly.

Since you obviously know it, it may be easier to use: User.find_by(username: 'bbaggins') to do the linked procedure.

1 Like
3

I don’t have access to the admin account to do this unfortunately. I’m trying to get access back into the account.

4

You need to do the above from the rails console on the server, see this link:

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5

I’m not familiar with how to do this. Is there anyway to have someone from the Discourse team help me? there was a previous issue related to two different domains on our discourse server that I believe are causing the problems.

6

We can’t provide any hands-on direct support for self-hosted installs, but the linked topic has the commands you need to run to get up and running again.

If you’re still lost, I suggest getting in touch with whoever installed your instance originally or post in marketplace seeking help.

Or, if you are a hosted customer looking for help with a site we host, please email team@discourse.org from an admin account associated with the site.

2 Likes
10

Emailed. Thank you! This relates to a site that is hosted by discourse.

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