In group messages, the “Mark as Solution” button—provided by the discourse‑solved plugin—is no longer visible to users who previously had access to it. The button still appears correctly in topics:
Are you saying it used to work for you in group personal messages? I have not seen that before and thought it was not possible, as per this other topic:
Interesting, based on that topic asking to offer the solved/unsolved filter in inboxes, I would expect the user was already using the solved plugin in inboxes. So I assume it worked when the feature was requested. Why do you conclude that it didn’t work at all?
Agreed. I don’t see how it can be enabled for group messages. Maybe that was a topic that was solved, and then converted to a message? What happens in that case?
A bit of context on our side: we use group private messages as shared inboxes for support, following a pattern similar to what’s described here: Use Discourse as a private support ticket system
Our support agents rely on the “Mark as Solution” button to indicate when an issue has been resolved. This serves two purposes:
Internally, it helps the team quickly identify and close resolved conversations.
Programmatically, it acts as a trigger. We have a webhook set up (e.g., /admin/api/web_hooks/38/edit) that fires when a post is marked as a solution, syncing with our backend system.
Group PMs are core to our support workflow, and we handle a significant number of account-specific topics, which makes public topics unsuitable.
The solution marker is more than just a UI element. It is part of our internal process, and without it, agents can’t properly close tickets or trigger the automation that depends on it.
Even though it’s a small change on the surface, it breaks a critical part of our workflow, so we’d really appreciate a reconsideration or an alternate approach.
Allowing solutions on group messages feels like a bit of an accidental feature, but I understand better why you were relying upon it now, and I see evidence that others were doing the same in those linked features.
Given that, I’m thinking it may make sense to make it more explicit to enable this feature in the solved plugin with a new like allow_solved_on_group_messages (bool, default disabled) or allow_solved_in_groups (group list, default empty).