Chat disabled for a user can't be enabled

Support
1

My Discourse community is based on a recent migration from phpBB. There are over 1000 user accounts.

This is a self-hosted docker standard installation.

The image displays the dashboard for a community health update, showing the "Version" as "3.4.0.beta3-dev". (Captioned by AI)
The image displays the dashboard for a community health update, showing the "Version" as "3.4.0.beta3-dev". (Captioned by AI)994×355 25.2 KB

I recently wanted to send a chat message to a member but was prevented because of this chat disabled message (for the green circle).

Screenshot from 2024-10-24 09-05-50
Screenshot from 2024-10-24 09-05-50625×235 12.5 KB

Only some of the user accounts (but a significant number) have chat disabled. Perhaps this state was set in phpBB and migrated.

Without having made any change. when I look at the preference for an account of interest, I see that chat is marked as enabled.

Screenshot from 2024-10-24 09-11-21
Screenshot from 2024-10-24 09-11-21994×355 32.5 KB

If I cycle the state between disabled/save/enable/save, there is no difference in the behaviour - I am still unable to communicate by chat.

2

Can you check your chat allowed groups setting? It may be the case that this setting is restricting chat to just a few groups.

4 Likes
3

Thanks for that direction. I discovered that the disabled accounts are at ‘new user’ trust level. My problem was fixed once I promoted the account to 'basic user’.

2 Likes
4

Glad that did the trick! I’m going to set this topic to close in a couple days, but please feel free to reach back out if there’s anything else to do here.