We have enabled chat for TL3/4/Staff only. I don’t see the chat option on the user cards of TL0/1/2 users, but someone just pointed out that they CAN search for such users and apparently initiate a chat with them. We tested, and the other party doesn’t receive anything. Is this intentional, or a bug?
edit: I see now what is going on… yea I don’t think this is expected behavior.
Can you provide a screen recording of this? because I just tested this and I cannot reproduce. the Channels/DMs options with the “+” (what you are showing in your screenshot) should not even be appear in the sidebar (nor should the chat icon in the header bar) for users without appropriate trust level permissions for chat.