I am using the Discourse AI plugin, not the Discourse Chatbot. This is only because I am using the tool that an intern installed. I think the intern just installed the first plugin they encountered. They did not test multiple plugins.
If I use the Discourse Chatbot, can I enable Chatbot access for trust level 0? Is there a fundamental security reason that PM with Chatbot is disabled for trust level 0?
Can I run the Discourse AI plugin and the Discourse Chatbot at the same time? Or, do I need to dump the current Discourse AI plugin and move all-in with the Discourse Chatbot?
Perhaps like many other people, there’s a large portion of our site that is “tech support” type of questions. In this scenario, people will come to the site and search within logging in. This is normal behavior. Only when they have a question do they register so that they can post.
I would like to add the chatbot as a value-add to registered users. However, most will be at Trust Level 0 when they ask their question. I imagine that this is the same for most technical support forums. In our case, any user that asks any question is generally fairly valuable since the questions are generally about building custom software for an expensive piece of hardware.