debryc
(Deborah Chang)
February 20, 2020, 4:20am
1
I’m having an issue where messages aren’t showing up. When we click on the message title in the /messages page, I get to a page where I can see the title, but not the post content.
In addition, when I click on a link to the message from an email notification (such as the (click for more details)
or Visit Message
button), the top menu completely disappears.
1 Like
sam
(Sam Saffron)
February 20, 2020, 4:22am
2
I have seen errors like this in the past which are usually related to some problem theme or plugin.
Can you try in safe-mode?
Discourse has a “JavaScript Safe Mode” any user can use to isolate the root cause of a JavaScript issue.
To access safe mode go to:
http://your-site-name/safe-mode for example this is the safe mode for meta:
https://meta.discourse.org/safe-mode
[image]
To exit safe mode simply close your browser tab
When entering safe mode you can select between:
Disable all site customizations
Disable unofficial plugins
Disable official plugins
By default all 3 options are selected, but you …
1 Like
debryc
(Deborah Chang)
February 20, 2020, 4:31am
3
It worked in safe mode!
The theme components and plug-ins we currently have are
checklist plugin
Blog Post Styling
DiscoTOC
discourse-category-banners
Discourse Kanban
Shroud subcategories
Tag Icons
1 Like
sam
(Sam Saffron)
February 20, 2020, 4:41am
4
I recommend a process of trial and error here, start by trying no themes and theme components. If that fails then it is one of the plugins.
Also highly recommend you upgrade everything to latest prior to going down this adventure.
4 Likes
system
(system)
Closed
March 23, 2020, 5:21am
5
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