Control who gets pending users reminder email

[Bas (Bas van Leeuwen (OOO until November 5))]

Currently a PM / Email is sent when there are pending users (after one hour, controlled by pending_users_reminder_delay.

Is there any way I can control who receives this? Currently it is sent to three people (two admins, one moderator) out of a total staff of eight.

[codinghorror (Jeff Atwood)]

All staff should get it, are you sure the others were not actively pinging the server with an open web browser at the time? Cc @neil

[david (David Taylor)]

I ran into this a while back, the notification is only sent to moderators, and admins are not necessarily moderators. To get the notifications sent to everyone, click “grant moderation” for all of your admins.

We actually find this quite useful, because we have technical administrators that we do not want to be bothered by these notifications. But maybe this is actually a bug @codinghorror?

https://github.com/discourse/discourse/blob/3cbaea81bdd39c03b2927839cdefde6ec337f9a7/app/jobs/scheduled/pending_users_reminder.rb#L22

@bas, the other condition you might be hitting is that the notification will not be sent to anyone that already has an unseen pending_users notification.

[codinghorror (Jeff Atwood)]

This is intentional, the idea is that admins are not really there to run the site day to day.

[neil (Neil Lalonde)]

Also make sure your moderators are watching the moderators inbox to receive all notifications.

[david (David Taylor)]

@neil

Also make sure your moderators are watching the moderators inbox to receive all notifications.

In the case of the pending approval notification, this doesn’t make any difference at the moment

Users waiting for approval message recipients

Continuing the discussion from Groups no longer listed as participating in personal messages?: This problem still exists for me after updating, so maybe it wasn’t related. When I receive a “N new users waiting for approval” message, each individual moderator appears in the recipient list, rather than the @moderators group: [16] Looking back over old messages, maybe this is how it’s always been. It would be nice if this message was sent to @moderators, so it ends up in the group inbox …

[neil (Neil Lalonde)]

Oh true, this one is just a private message.

[Bas (Bas van Leeuwen (OOO until November 5))]

Interesting, agree that only sending it to moderators is the desired behaviour.
Unfortunately, it doesn’t conform to my experiences here.

We have two moderators-only-not-admins, one of them gets the email.
We have five admins-who-are-also-moderator, three of them (including system) get the PM.

[Bas (Bas van Leeuwen (OOO until November 5))]

Could it be that the same logic is applied here?

@codinghorror

Aha this is a little bit of @neil magic that we arrived at when trying to contact our own customers

[neil (Neil Lalonde)]

What do you mean? Not sure why you quoted that sentence. The logic is: “The message is posted to the moderators group.”

[danekhollas (Daniel Hollas)]

I think @Bas was also confused about the fact that while the message is sent to the moderator group, only 3 moderators are explicitly @mentioned in the message body, which is what that quote refers to I believe.

[neil (Neil Lalonde)]

@Bas

three of them (including system) get the PM.

Aha, so maybe by “PM” he means “notification”. Correct, only the 3 most recently active moderators will be directly pinged. All other moderators get the message in the moderator group inbox. Anyone else “watching” the moderator group inbox will get notified too.

[Bas (Bas van Leeuwen (OOO until November 5))]

@danekhollas

which is what that quote refers to I believe.

@neil

Aha, so maybe by “PM” he means “notification”.

Yes to both

@neil

Correct, only the 3 most recently active moderators will be directly pinged. All other moderators get the message in the moderator group inbox. Anyone else “watching” the moderator group inbox will get notified too.

Ah, that explains a lot of the confusion.
It’s a neat mechanic, though I think it adds more confusion than clarity