Pending posts notification for moderators

support
1

I can’t find a way to notify the moderators that pending messages are waiting. Please advise.

I have searched the form and I can’t find the answer. One guy said this feature was added “two weeks ago”, but I can’t find it.

2 Likes
2

Messages waiting to be approved should show up in the Review queue.

Review Queue Notification
Review Queue Notification1080×1109 105 KB

Review Queue Pending Approval
Review Queue Pending Approval1080×1789 170 KB

Do you have the boxes ticked for it in the category settings?

Post Approval Settings
Post Approval Settings1080×1391 168 KB

3 Likes
3

I’m sorry for being unclear. Specifically, I want to email the moderators each time a new post or reply is waiting for approval.

Sometimes I go hours and hours before checking the board and finding old messages waiting to be approved.

2 Likes
4

There’s a ‘notify about queued posts after’ setting that may be useful?

notify about queued posts after
notify about queued posts after1080×566 73.5 KB

That will send a notification out, and should send an email soon after (depending on your email preferences)

Update: I set this on my test site for 1 hour. I did indeed get a notification sent to my test moderator for the queued posts, but no email was sent out (both email settings were set to ‘Always’). I’ll have another look.

I did get an email for this one after I set the Notifications to ‘Watching’ as @osioke suggested. :+1:

Edit: After a little rummage around, I also found this one for flags:

Notify about flags after
Notify about flags after1080×520 55 KB

Update #2 I then set this one to ‘1’, and my test moderator got a private message after the hour saying there were items to review. This one did send an email. :+1:

2 Likes
8

To add to what @JammyDodger said, my colleague @dax just reminded me that moderators will be notified/emailed only if they set the moderators inbox to “Watching”.

4 Likes
9

I’ve tripped over myself a bit with this. :slightly_smiling_face:

I did not get the email from the first test (notify about queued posts after) because the Moderator inbox default is ‘Tracking’ and not ‘Watching’. You can change this default by going to /g/moderators/manage/interaction.

The emails I received were indeed from the second test (notify about flags after), as those reminders were sent as PMs.

Both seemed to work for ‘approved posts’ though.

I’ll go back and edit the other post (again). :+1:

3 Likes
10

I would have never figured this out by myself – thanks!

I put a fraction in the notify field (0.25). Let you know if it works.

1 Like
11

I tried that too, and it does not. :slightly_smiling_face: If you check back again now, it will have reverted to 0.

1 Like
12

Doesn’t setting the moderator inbox to watching not resolve the issue for you?

13

My forum only has 6 members, so I am waiting on somebody to post… Let you know.

1 Like
14

2 posts were split to a new topic: How to change a group notification setting on mobile

15

I have revisited this as after a re-read it seemed a little on the scrappy side. :slight_smile:

From my ‘fresh-eyes’ test I have discovered that:

  • Setting the Moderator inbox to ‘Watching’ (and the mod’s PM email user preference to ‘always’) you will immediately get a notification alongside the red Review Queue one, and an email sent out, but only for the something else flags. The others will not generate a message in the Moderator’s inbox, so won’t trigger any inbox notifications.

  • But if you also set notify about flags after to the minimum of 1 hour rather than the default 48 then that will send out a PM to the Moderator inbox, which will trigger a notification and then an email.


  • There is also the notify about queued posts after admin setting, which is only concerned with those posts which require approval.
  • And a similar one pending users reminder delay minutes for users needing approval

Hopefully that is a little clearer. :slight_smile:

1 Like