Hi, I’ve wanted to change my primary email on my account on my forum. I got the confirmation link: [image] When I open the link and click on the “Confirm” button it leads to an error 500: Oops The software powering this discussion forum encountered an unexpected problem. We apologize for the…

I’ve found the same problem, though I don’t see the error in the logs that you describe. I am an admin on the site, so I will try a test account to see if that somehow differs.

In my case it looks like the ‘Confirm New Email’ template hasn’t been updated somewhere along the way. The URL that is sent on the broken site is: %{base_url}/u/authorize-email/%{email_token} On a new install the URL in the template is: %{base_url}/u/confirm-new-email/%{email_token} The text ha…

I’ve had a problem which arose after my primary email had been changed - and was working for some time. Although I still use the original email as when I set up my forum, the email address I changed to receive post/topic notices worked for a few months and suddenly … nothing. Looking at my profile I…

I’m having trouble following what you wrote. So you are an admin, and you self-changed your primary email address?

I am the Admin. I kept my primary email - the one I used to activate the forum. But in trying to set a secondary email, that fails. Additionally, if I try to change my email in my user preferences, that fails as well. The Dashboard still shows my Admin sign-in email as expected. I am receiving my mo…

Hi @codinghorror , I use Ver 2.8 beta and I have the same problem with the confirmation email links. They lead to error page were the redirect link starts with url8800… But works if I copy and past the link that is visible in the body of the message into the browers. Any suggestion?

Did you customize the email copy text? If so try resetting the email copy back to defaults.

[תמונה] Unable to login I found the error… It was cause by the Sendgrid Link Brending not set correctely with my DNS… I think the problem is solved

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Benjamin_D (Benjamin Decotte) 27 ביוני,‏ 2021,‏ 7:55am 9

I think the problem is solved

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Confirmation email link (after change) is broken ("Oops!") due to bad email customization Support	17	1739	11 ביולי,‏ 2024
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Email address change - click link 2nd time Feature	8	2412	20 באוקטובר,‏ 2017
"Oops" error when clicking email link to authorize email address change Support	3	795	22 ביוני,‏ 2020
Duplicated email templates with wrong contents Support email-templates	9	176	8 באוקטובר,‏ 2025

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