On one of our forums “must approve users” is enabled.
currently the email notifications for the staff members is triggered only sometimes.
what do we have to set to always trigger the email notification?
The frequency of the reminder is controlled by the pending users reminder delay site setting. The default value of that setting is 8 hours. Try setting it to a lower value. The pending user notifications are triggered by a background job that is run once per hour. This means that setting the pending users reminder delay to 0 will still cause the notifications to only be generated once per hour.
Note that these notifications are only sent to site moderators, not to site admins.
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