we’re using Discourse with the option ‘must approve users’ , and we want our helpdesk to handle approvals .
I’ve realized new account approval mail is sent out to moderators, but it seems to me it’s a bit random.
Mail about users that must be approved sometime goes to all moderators and other times to only a few of the moderators.
It seems to me it’s connected to when that moderator was logged on last, e.g. mail goes out to all moderators that have been logged on for the past 6-7 days ?
If this is correct, is there a way to configure 1 moderator account to always get mail regarding users that must be approved ?
I’m also trying to figure out if it’s possible to send out mail immediately when a new user sign up, seems to me it’s only possible to set ‘pending user approval’ to 0 hours, which mean the mail go out sometime during the next hour .
Is there a way to make this immediate ? or mabye tune the scheduler to run more often ir similar?
This is correct, it is sent out during an hourly scheduled job which checks for pending users.
I’m not completely sure what’s going on here, but one potential answer is that moderators currently on the site get an on-site notification instead of an email. Are your moderators noticing the red (1) review queue icon?