-
Create an account to https://www.helpscout.com/
-
Complete the steps to set up the account and mailbox
-
Click on Set Up Beacon
-
Configure your Beacon
-
Copy the scripts using the Copy button
-
Visit your site at
admin
>customize
>themes
>component
and click on Install -
Select +Create new
then enter a name, check that the Type selected is Component and click on Create -
Select the theme(s) to which you want to add the new component to activate it and click on Edit CSS/HTML
-
Go to the
common
>/head
tab, paste your script and Save -
Go to your site settings and search for
content security policy script src
. Add this URL in the allowlist:https://beacon-v2.helpscout.net/
-
Return to the homepage and you will find the chat icon at the bottom right, visible to visitors and registered users (if you don’t see the icon, do a hard refresh of the site)
-
Now your users can start a 1 on 1 chat with your team
-
You will be able to access the messages received from the HelpScout dashboard and mailbox
6 Likes