Live Chat Integration

[christian_01 (Christian)]

Hi there!

Any there any Live Chat plug-ins/apps that work with Discourse, such as Olark or Pure Chat, that anyone can recommend please?

Thank you in advance.

[justin.noom (Justin Thurer)]

This might be what you’re looking for!

Babble - A Chat Plugin

Please note that this plugin is no longer maintained and will likely cause problems in its current state: Babble is an simple, lightweight chat plugin for Discourse. It re-skins the existing topic view into a sidebar, allowing for quick conversations in your forum. Note the tag above - Babble has been tagged a “broken-plugin.” [48%20AM] Check out the demo site to see it in action, or view (and contribute to!) the code on Github. If you’d like to help translate Babble to your lan…

[codinghorror (Jeff Atwood)]

See Effectively using Discourse together with group chat

[Sean_R (Republic Wireless)]

There is a plug-in for intercom. We use it and it works well.

[christian_01 (Christian)]

Thanks for the replies. https://purechat.com/ did the job, and it’s free.

[justin.noom (Justin Thurer)]

What did you use to integrate it into Discourse?

[christian_01 (Christian)]

Tried https://purechat.com/ and https://www.zendesk.com/chat. Both work great, but I’m testing Zendesk more long-term as I like the features more.

[justin.noom (Justin Thurer)]

For Pure Chat, where did you wind up putting the HTML? Tried adding it to a theme/creating a new component without any luck.

[christian_01 (Christian)]

Admin/Customize/Themes/Light/Edit CSS/HTML/

I placed the PureChat HTML code at the very end of the Discourse code, after the last tag.

Hope this helps.

For the Zendesk chat widget, the code has to go into the tag.

[justin.noom (Justin Thurer)]

Interesting - regardless of whether I put the code in </head>, </header>, After Header, </body>, or Footer in Common, Desktop, or Mobile (tried 'em all just in case) nothing shows up, very odd.

Maybe due to having less backend access as a paid [Discourse] user?

[Pasquale_De_Leonardi (Pasqi)]

Same Problem! I put the code in </head> , </header> , After Header , </body> , or Footer in Common , Desktop , or Mobile (tried 'em all just in case) nothing shows up,

[christian_01 (Christian)]

Something must have changed with Discourse since my last installation, as I can’t get Pure Chat to work anymore.

[BishopV]

hi chris ,

may i know u did found the solution to settle your purechat issue ? now still working ?

[christian_01 (Christian)]

As mentioned above, I installed Pure Chat no problem a while ago. However, a few Discourse updates later and I can’t get it to work anymore.

I’ve tried other chat apps too, and I can’t get any to work…

[BishopV]

christian i found out u just unable the [ content security policy script src ] in the setting , but it will be very dangerous , now im figure it out to enable CSP with working purechat script .

[christian_01 (Christian)]

cool. trying that now. I have that setting unchecked anyway to allow AdSense to show ads.

Awesome, works a treat @BishopV.

Thank you.

p.s. I’m testing ‘Chatra’ in below screenshot. You can see it live here: https://bloggingcommunityworld.com/

[Sam_Rose]

What is interesting to me is that at least for people who would use chat more like zulipchat.com you can basically just use discourse as-is, since it auto updates as people post messages.

[RyanUK]

Hi, I realise this is an old thread, has anyone been able to install HelpScout Beacon live chat into Discourse? I have seen the instructions on installing livechatinc.com and I followed the instructions and it did not work for Help Scout.
LiveChat chat integration

[dax (Daniela)]

HelpScout chat integration with Beacon

Create an account to https://www.helpscout.com/ Complete the steps to set up the account and mailbox Click on Set Up Beacon [msedge_RuyZhiDJGH] Configure your Beacon [msedge_t36lOc1bSP] Copy the scripts using the Copy button [msedge_7tVE9xVRoT - Copy] Visit your site at admin > customize > themes > component and click on Install Select +Create new [image] then enter a name, check that the Type selected is Component and click on Create Select the theme(s) to which …

[RHEE (SANG HYUN RHEE)]

Hi, seems like the demo site link is broken. Can you provide the new link to chat demo?
Having hard time how to set up this new plugins in my community.