This guide explains how to cancel your Discourse hosted service, download your data, and understand your options for maintaining limited access to your site.
Required user level: Administrator
Canceling your service
- Log in to your Discourse site as an administrator
- Navigate to the admin dashboard at
/admin - Under the “Account Management” section, look for the “Need to cancel service” link
- Click the link and follow any additional prompts to confirm the cancellation
Data backup
When you initiate the cancellation process:
- A complete backup of your site will be automatically generated
- The backup includes all uploads and site data
- You will receive a download link for the backup
- Store this backup securely - you may need it if you want to restore your site in the future
It’s strongly recommended to download and verify your backup before completing the cancellation process.
Alternative options
Instead of completely decommissioning your site, you have two downgrade options:
-
Staff-only plan
- Site becomes read-only for regular users
- Staff members retain full access
- Useful for maintaining administrative access while preventing new content
-
Read-only plan
- Site becomes read-only for all users
- No new content can be added
- Useful for preserving your community’s content as an archive
After cancellation
- Your site will be decommissioned according to the timeline specified during the cancellation process
- Ensure you have downloaded your backup before the decommissioning date
- Your billing will stop at the end of your current billing cycle
Last edited by @jessii 2024-12-19T19:02:48Z
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