Hey all,
I compiled a guide for internal use regarding support-driven development and Discourse a while back. It’s a guide for engineers and support people on how to use Discourse in place of something like Zendesk, to do support.
Personally, I think this is optimal because not only you are helping the community, but at the same time, you are creating a knowledge base (since all the support is google indexed and open), enabling users to self-serve. This enables multiple users to benefit from a single support “session”, lowering the support cost.
I open-sourced it here! Hope it proves useful 