How to unsilence a user who innocently tried to copy & paste and got silenced

Very grateful that Discourse shoots down spam. No human community can exist with bots littering everything.

However, when a new user innocently copy & pasted her post, it appears that our “sysadmin” silenced her automatically. (Screenshot: 2019-01-08_1837)

When I check her “Silence” status, she doesn’t appear to be silenced.

Yet this user has received several replies to her post and not responded in a few weeks. How do I unsilence her (if she is silenced)?

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You can do it from her admin user profile. Enter her profile and click the Admin button on top right

and then check the Permissions section:

6 Likes

Thank you, @dax. So her profile says “Silenced? No”.

Yet I got this message next to her post:
@system silenced this account until December 25, 3018. Reason: New user typed too fast”

Which is correct though?
Her profile in admin that says not silenced, or the message above that appears on her post with a memo icon :memo: next to her username and says she’s been silenced?

Someone unsilenced that user. So you’re seeing a log of past events.

2 Likes

Oh, I see. Thanks Jeff.

This helped me a lot!

But I have a similar problem.
How do I stop the system from automatically silencing a user because of a admin/moderator flag?

Thanks!

Is there a bug related to hiding/silencing of posts in Discourse code?

Intended behaviour or no?