Howto: Change a user's email when they can't access the email account

(Andrew Waugh) #1

Our site was created from an import of a preexisting system. Some of the user account definitions had historical email addresses which the users can no longer access (on the old system they just kept logging in with a username and password - the email was only used for a password reset).

Change user's email without verification
Reset user password by Admin
List of full moderation tools?
Email is not allowed

The fix for changing users mailadress with deactivation the user doesn’t work any more. I’ve got installed Version 2.2.0.beta8.

(Jeff Atwood) #7

All you need to do is go to the user’s preferences as if you were that user, and … change their email by clicking or tapping the edit button next to the email.


For a normal user, the only email address that has to be verified is the NEW email address, so this should work fine.

However, for staff (admins / mods), both OLD and NEW emails must be verified for security reasons. If a staff member has lost control of their old email, you’ll need to temporarily remove their admin / mod privileges before resetting their email, in the exact same way as above.