If Sidekiq isn't working, would that make notifications and badges malfunction?

[Turtle]

Hello,
I’m a member of a forum, and recently, about three weeks ago, all notifications except for likes and solutions ceased to send, system messages did not work, accounts would not activate, and so on. We made an announcement about the issue so here’s all of the problems we found so far.

There have been some forum problems and bugs recently.

More details

Some of these issues may be related to Sidekiq. The forum is currently experiencing the error Translation missing: en.dashboard.problem.sidekiq_check since 02/15/2025

Almost all of these issues began on February 15th with an unclear cause (the exception here being the missing profile pictures for the system and Discobot users, which seems to be a direct result of the removal of forum images).

Here’s a list of the bugs which hopefully clears some things up since there have been several topics about forum glitches.

1. Notifications for messages, replies or posts in watched topics, edits, bookmarks, and mentions don’t work. However, users are currently notified if their post is marked as the solution or liked.

2. Badges don’t grant- most notably the New User of the Month badge wasn’t granted for February and any trust level related badges won’t update, although it’s worth noting that trust levels as a whole still function fine.

3. The users page isn’t working as it was last updated on February 15th.

4. The @system, Discobot, and forum favicon and related logos are missing. This is probably because of the removal of forum images to clear up storage space and happened in late January.

5. Solutions do not close topics and topic timers in general do not work.

6. Profile pictures typically present to the right of topics for frequent posters, original poster, and most recent poster are missing, aren’t updated, or limited.

7. System messages, such as notifications of flagged posts, are no longer sent.

8. New accounts aren’t being activated as seemingly no users have signed up in the last week.

9. Users are shown as replying for extended periods of time even when they aren’t or just posted, although this is just a visual bug and doesn’t mean anything.

10. Links do not onebox anymore.

Resolved issues and workarounds:

1. The absent Discobot and system profile pictures were restored manually.
2. Solved topics can be closed by a leader or moderator.
3. Accounts can be activated manually by staff, contact @moderators to activate an account.

The staff team acknowledged these problems and is working to resolve them. If you have another bug to report that isn’t listed here, please contact the moderators.

A moderator found out this error related to Sidekiq on the dashboard. So is that causing the issues? And what are the steps we can take to fix it?

The forum has been pretty debilitated by this, so we’re hoping to find a solution soon.

[wisewords (Fersion)]

@Turtle

• The @system, Discobot, and forum favicon and related logos are missing. This is probably because of the removal of forum images to clear up storage space and happened in late January.

I’d also like to say that I’m apart of a forum Turtle is in, too.

Moderators have fixed system and discobot’s profile picture, however, the forum favicon is missing, which, from the moderators, ‘were unable to make a change’. There’s only one admin in the forum, and they’ve been inactive recently.

@Turtle

• New accounts aren’t being activated as seemingly no users have signed up in the last week.

Weirdly, this also goes with making somebody an admin.
I’ve been on another forum, and they’re also experiencing email-related issues too. I’ve asked an admin on that forum to make me one, and they couldn’t due to the forum’s email system not sending the admin confirmation email to their inbox.

They checked their spam folder, and nothing was there.

[Turtle]

@wisewords

I’d also like to say that I’m apart of a forum Turtle is in, too.

Moderators have fixed system and discobot’s profile picture, however, the forum favicon is missing, which, from the moderators, ‘were unable to make a change’.

Sorry, forgot to remove that part. Yep forum images were removed manually to clear up storage space and is an unrelated issue, it’s just in the same announcement because people were concerned about it.

[bob_the_tomato]

Forum updated, several bugs (sidekiq not running)

Our forum updated 2 days ago to the “February 2025 stable” version (not sure how to find the exact version number). Our members have noticed several bugs: People aren’t getting notifications for replies. People are having to manually refresh the page to see replies The “Who’s Online” plugin is misbehaving, saying there are over 50 people online when there definitely aren’t. How can we fix this? Is there going to be a hot fix or something? Thanks Shaun

hi turtle i found this from a couple of days ago.
i’m bardy btw
@twofoursixeight please check this out

[NoNoWahooFromGimkit (NoNoWahoo)]

I noticed that a longtime user^[1] wasn’t showing up in the search menu or when I directly inputted the URL. They might’ve just changed their username without me realizing it, but it could be related to this.

Edit: Sorry, the user in mind is Reg, not Ker. I got my forums mixed up.

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1. Reg ↩︎

[thoka (Thomas Kalka)]

Do I understand right: you are trying to fix a forum without a responsive administrator?

You will have to have console access to fix your mail problems.

Admins can use the error logging on YOURSIDE/logs which will show error messages for failed jobs.

I doubt that you have general problems running sidekiq.

[ARMADILLO]

@thoka

responsive administrator?

I am on this forum, and I can confirm that our administrator is on daily and helps us out as much as he can. However, despite their best efforts, they have not managed to fix it.

@thoka

Admins can use the error logging on YOURSIDE/logs which will show error messages for failed jobs.

Thank you. I hope that works.

[pfaffman (Jay Pfaffman)]

I’ve seen sidekiq get hung and it’s fixed by rebooting (restarting sidekiq, or easier, rebooting the container or even the vm).

There was a recent topic that suggested there could be a fix, so am upgrade couldn’t hurt.

[Turtle]

@thoka

Do I understand right: you are trying to fix a forum without a responsive administrator?

We’re hoping for an easy and concise solution that can be emailed to their company, basically. They’re usually pretty busy but they confirmed that they’d work on fixing this. So anything send to the moderators isn’t reviewed by the actual staff of the company who can fix the problem, just our community moderator.

@NoNoWahooFromGimkit

Edit: Sorry, the user in mind is Reg, not Ker. I got my forums mixed up.

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1. Reg ︎

That user’s name is pestoanchovi now.

[NoNoWahooFromGimkit (NoNoWahoo)]

@Turtle

pestoanchovi

I looked that up, but there’s no user with that username.

Edit: Oh. Thanks for the clarification, Fersion

[wisewords (Fersion)]

@Turtle

That user’s name is pestoanchovi now.

Nope, they changed it to @distastefulanchovies.