"You can't log in from that IP address", but IP not blocked


One of my users can’t log in and I can’t figure out the issue.

I didn’t encounter similar issues with other users.

Following this, I added a test IP to the block list and tried to log in with this test IP. I couldn’t log in as expected, and with the test IP out of the blocked list, I could log in as expected as well.

How to troubleshoot this?

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Did they clear cache or try a new browser? Also, can they use a different internet connection, maybe switch from wifi to cellular, or use their mobile phones instead of the computer to see if the issue persists.

Yes, he tried on multiple browsers and devices from different IPs, and the issue occurs only from his home IP.


One thing to check is if there are any wildcards (“CIDR blocks”) on your IP block list. It would look something like this:

The search doesn’t seem to take into account CIDR blocks.

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