we proudly have a discourse installation v2.4.0.beta2 +12 for our community needs.
A fex days ago, an user reported he wasn’t able to log in. Discourse says “vous ne pouvez pas vous connecter en tant XXX avec cette adresse IP” (=“you can’t connect as XXX with this IP address”).
We tried many things such as force-disconnect him, check his profile, check if his IP was in blacklist, then whitelist it (on IPv4 and IPv6)… We don’t know what to do then and we’d like a little help from the community !
NB : only one user has reported this issue, but upon our several hundreds of users, only a small part posts regularly. I guess other users have this issue but haven’t told us…