We proudly have a Discourse installation v2.4.0.beta2 +12 for our community needs.
A few days ago, a user reported that they were unable to log in. Discourse says “vous ne pouvez pas vous connecter en tant XXX avec cette adresse IP” (= “you can’t connect as XXX with this IP address”).
We tried many things, such as force-disconnecting them, checking their profile, checking if their IP was on the blacklist, and then whitelisting it (on both IPv4 and IPv6)… We don’t know what to do next and would like a little help from the community!
NB: Only one user has reported this issue, but out of our several hundred users, only a small portion posts regularly. I suspect other users have this issue but haven’t told us…
What is he using to log in with? I had a user on my forum who dug out an old MS Windows phone from his closet to use on a sailing holiday. Then he found out he couldn’t log in to the forum.
So, what is his OS, Browser, etc.?
In the meantime, I asked the user to reset his provider box to factory presets, and he’s now able to connect again ! Weird fact, given to “mon-ip.com” his IP was 192.168.1.11 ?!