We are using a Discourse group as a group inbox for our support team (let’s call it the helpdesk user). What matters for us is that the messages get posted in Discourse as well so we have a record. We do not want to receive Discoures email notifications.
Here’s a diagram of our setup
I know we can disable it in the helpdesk account’s user preferences. However, it gets flipped back on if the helpdesk account replies to the topic via email which we do all the time. Is there a setting to make this permanent? (at least until we decide to turn it back on)