JIRA Service Desk integration?


#1

The question was already asked once, but not answered. Maybe this time someone knows about it.

In my vision we have a partner / customer forum which may not be necessarily publicly available. Within this closed community I thought about letting customers create a JIRA Service Desk ticket right out of a forum discussion. Anything like that possible or planned?


(Jay Pfaffman) #2

This is pretty much the same as your SalesForce question. If you can get Discourse to use the same SSO master, you should be fine.


#3

Attached my Salesforce question: https://meta.discourse.org/t/salesforce-integration-in-closed-community/72763/2

Well then I’ll see first if I understand it for Salesforce and I will see how far I can go then for JIRA Service Desk if it basically based on the same principle.


#4

As I just discussed the same in a different forum I thought I give you some further insight about my idea:

I am looking for a solution that also allows to directly create a support ticket out of a forum discussion. The community should try to help themselves, however if necessary they should be able to directly trigger a support case out of the discussion.

A ticket should be created and the support staff be notified about that (which is already business of the ticketing software). However, he/she should be able to quickly jump to the link of the discussion as well.

I assume this is a bi-directional integration and I am interested specifically if something like that exists for JIRA Service Desk or Zendesk Support?