Discourse Zendesk Plugin

pr-welcome

#1

Hello world,

I recently authored discourse zendesk plugin, and now it is part of Discourse official repository.

Feature:

  • different credential for each staff
  • create zendesk ticket from discourse topic

Setup

Refer to this url for general plugin installation:

Add Zendesk Url Settings

Set Zendesk credentials

Supported Versions

> v1.8.0
For older version of discourse, check

TODO:

  • Set priority
  • Map existing topic to zendesk issue
  • Map existing zendesk issue to discourse topic
  • Turn pending topic into a zendesk ticket

Thank you to PagerDuty for sponsoring this work!


Create Zendesk Tickets from Discourse posts
Migrating support tickets to a Discourse post