Discourse Zendesk Plugin

pr-welcome

#1

Hello world,

I recently authored discourse zendesk plugin, and now it is part of Discourse official repository.

Feature:

  • different credential for each staff
  • create zendesk ticket from discourse topic

Setup

Refer to this url for general plugin installation:

Add Zendesk Url Settings

Set Zendesk credentials

Supported Versions

> v1.8.0
For older version of discourse, check

TODO:

  • Set priority
  • Map existing topic to zendesk issue
  • Map existing zendesk issue to discourse topic
  • Turn pending topic into a zendesk ticket

Thank you to PagerDuty for sponsoring this work!


Create Zendesk Tickets from Discourse posts
Migrating support tickets to a Discourse post
(Wes Koopmans) #2

Unfortunately I don’t know much ruby, not enough to help, but I wanted to log this issue—

Happens when I click on “Create Zendesk Issue”

Message (5 copies reported)

NoMethodError (undefined method []' for nil:NilClass) /var/www/discourse/plugins/discourse-zendesk-plugin/plugin.rb:54:inupdate_topic_custom_fields’

Backtrace

/var/www/discourse/plugins/discourse-zendesk-plugin/plugin.rb:54:in `update_topic_custom_fields' /var/www/discourse/plugins/discourse-zendesk-plugin/plugin.rb:123:in `create' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.0/lib/action_controller/metal/basic_implicit_render.rb:6:in `send_action' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.0/lib/abstract_controller/base.rb:194:in `process_action' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.0/lib/action_controller/metal/rendering.rb:30:in `process_action' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.0/lib/abstract_controller/callbacks.rb:42:in `block in process_action' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/activesupport-5.2.0/lib/active_support/callbacks.rb:132:in `run_callbacks' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.0/lib/abstract_controller/callbacks.rb:41:in `process_action' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.0/lib/action_controller/metal/rescue.rb:22:in `process_action' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.0/lib/action_controller/metal/instrumentation.rb:34:in `block in process_action' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/activesupport-5.2.0/lib/active_support/notifications.rb:168:in `block in instrument' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/activesupport-5.2.0/lib/active_support/notifications/instrumenter.rb:23:in `instrument' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/activesupport-5.2.0/lib/active_support/notifications.rb:168:in `instrument' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.0/lib/action_controller/metal/instrumentation.rb:32:in `process_action' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.0/lib/action_controller/metal/params_wrapper.rb:256:in `process_action' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/activerecord-5.2.0/lib/active_record/railties/controller_runtime.rb:24:in `process_action' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.0/lib/abstract_controller/base.rb:134:in `process' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionview-5.2.0/lib/action_view/rendering.rb:32:in `process' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/rack-mini-profiler-1.0.0/lib/mini_profiler/profiling_methods.rb:78:in `block in profile_method' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.0/lib/action_controller/metal.rb:191:in `dispatch' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.0/lib/action_controller/metal.rb:252:in `dispatch' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.0/lib/action_dispatch/routing/route_set.rb:52:in `dispatch' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.0/lib/action_dispatch/routing/route_set.rb:34:in `serve' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.0/lib/action_dispatch/routing/mapper.rb:18:in `block in <class:Constraints>' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.0/lib/action_dispatch/routing/mapper.rb:48:in `serve' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.0/lib/action_dispatch/journey/router.rb:52:in `block in serve' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.0/lib/action_dispatch/journey/router.rb:35:in `each' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.0/lib/action_dispatch/journey/router.rb:35:in `serve' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.0/lib/action_dispatch/routing/route_set.rb:840:in `call' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/rack-protection-2.0.3/lib/rack/protection/frame_options.rb:31:in `call' /var/www/discourse/lib/middleware/omniauth_bypass_middleware.rb:24:in `call' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/rack-2.0.5/lib/rack/tempfile_reaper.rb:15:in `call' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/rack-2.0.5/lib/rack/conditional_get.rb:38:in `call' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/rack-2.0.5/lib/rack/head.rb:12:in `call' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.0/lib/action_dispatch/http/content_security_policy.rb:18:in `call' /var/www/discourse/lib/middleware/anonymous_cache.rb:213:in `call' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/rack-2.0.5/lib/rack/session/abstract/id.rb:232:in `context' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/rack-2.0.5/lib/rack/session/abstract/id.rb:226:in `call' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.0/lib/action_dispatch/middleware/cookies.rb:670:in `call' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.0/lib/action_dispatch/middleware/callbacks.rb:28:in `block in call' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/activesupport-5.2.0/lib/active_support/callbacks.rb:98:in `run_callbacks' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.0/lib/action_dispatch/middleware/callbacks.rb:26:in `call' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.0/lib/action_dispatch/middleware/debug_exceptions.rb:61:in `call' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.0/lib/action_dispatch/middleware/show_exceptions.rb:33:in `call' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/logster-1.2.9/lib/logster/middleware/reporter.rb:31:in `call' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/railties-5.2.0/lib/rails/rack/logger.rb:38:in `call_app' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/railties-5.2.0/lib/rails/rack/logger.rb:28:in `call' /var/www/discourse/config/initializers/100-quiet_logger.rb:16:in `call' /var/www/discourse/config/initializers/100-silence_logger.rb:29:in `call' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.0/lib/action_dispatch/middleware/remote_ip.rb:81:in `call' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.0/lib/action_dispatch/middleware/request_id.rb:27:in `call' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/rack-2.0.5/lib/rack/method_override.rb:22:in `call' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.0/lib/action_dispatch/middleware/executor.rb:14:in `call' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/rack-2.0.5/lib/rack/sendfile.rb:111:in `call' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/rack-mini-profiler-1.0.0/lib/mini_profiler/profiler.rb:174:in `call' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/message_bus-2.1.5/lib/message_bus/rack/middleware.rb:63:in `call' /var/www/discourse/lib/middleware/request_tracker.rb:180:in `call' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/railties-5.2.0/lib/rails/engine.rb:524:in `call' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/railties-5.2.0/lib/rails/railtie.rb:190:in `public_send' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/railties-5.2.0/lib/rails/railtie.rb:190:in `method_missing' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/rack-2.0.5/lib/rack/urlmap.rb:68:in `block in call' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/rack-2.0.5/lib/rack/urlmap.rb:53:in `each' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/rack-2.0.5/lib/rack/urlmap.rb:53:in `call' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/unicorn-5.4.0/lib/unicorn/http_server.rb:606:in `process_client' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/unicorn-5.4.0/lib/unicorn/http_server.rb:701:in `worker_loop' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/unicorn-5.4.0/lib/unicorn/http_server.rb:549:in `spawn_missing_workers' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/unicorn-5.4.0/lib/unicorn/http_server.rb:142:in `start' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/unicorn-5.4.0/bin/unicorn:126:in `<top (required)>' /var/www/discourse/vendor/bundle/ruby/2.5.0/bin/unicorn:23:in `load' /var/www/discourse/vendor/bundle/ruby/2.5.0/bin/unicorn:23:in `<main>'

Env

|REQUEST_URI|/zendesk-plugin/issues|
|REQUEST_METHOD|POST|
|HTTP_USER_AGENT|Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/68.0.3440.59 Safari/537.36|
|HTTP_ACCEPT|*/*|

(Ivan Shinkarenko) #3

I want to change ''zendesk jobs email" in my settings to user email, who created new topic.
Can I do it?