I have several users on the forum that aren’t receiving password reset emails. The trouble is on their mail server, so I can’t really help them there. I’ve tested it with many other users, and they all can receive the emails. Could there be an option to allow the admin to manually change a user’s password if needed as a last resort without going into the database as shown here? I administer the forum, but I don’t have access to the DB as that is the responsibility of the company’s IT department.
Another alternative idea that would be more secure is to have a way to generate password reset links as an admin that could be copied and emailed to a specific user.
Either way would be immensely helpful, especially when you’re dealing with users who have no idea about anything technical to even start to troubleshoot their mail account. Plus, if this ability is only for admins (who should be responsible), there should not be concern about it being abused.
If there is a current fix for this, I’d love to know about it!