New group PM from email

Hi all

Recently set up the option to reply by email for topics which makes life easier for members. I’ve read that you can set up new posts to categories by emailing in, but is it possible to do this with PMs to a group?

For example, we have a group called “Support”, and someone (a registered user), could email, let’s say, and it would create a new PM between the user and the group.

Thanks in advance!

1 Like

It is possible, it’s also how we handle support for Discourse customers.

We have a guide that covers the setup for both categories and groups here: Start a New Topic via Email ✉

Email received by a group ends up in a shared group PM inbox.


Thanks @awesomerobot! That’s really helpful.

Will certainly explore this :slight_smile:

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