Not receiving backup emails

When I click on the link ‘Send email with download link’ I am not receiving the email. I presume this email should be sent to the administrators email account?

I have this setting turned on in the admin area: Log all email processing failures to /logs

Other emails are working, and there are no email errors in the logs.

1 Like

Hello. Will this work?

If this doesn’t solve the case, there might be an issue with your email or the forum. I’m not that good at helping, but we as a community, try our best to help others’ issues.

The backup was successful.

Visit the [admin > backup section]( to download your new backup.

Here’s the log:

[]( (9.54 KB)

If I click backup in the admin area I receive ‘The backup was successful’ email.

But how do I actually download the backup?

It’s like a broken loop, the email refers me back to the place where I created the backup to download, but if you hover over the button to download it says ‘Send email with download link’.