The discussion revolves around the challenge of managing system-generated flag messages in the moderator inbox, which overwhelm legitimate user inquiries. Chris_S highlights that automated messages like “A post in [topic] requires staff attention” clutter the inbox, making it hard to identify valid moderator tasks. codinghorror asks for clarification, and Chris_S provides examples, emphasizing the need for better filtering. schyllberg elaborates that users often send general questions to the moderator inbox, complicating tracking. They propose diverting system flag messages to a separate inbox or finding a way to filter them more effectively. maiki suggests creating a dedicated group inbox for user queries, allowing moderators to focus on system flags, though acknowledges this may not align with current community practices.
We receive a lot of system flags on a daily basis that generate a large number of messages in the moderator inbox. This makes it difficult to filter out legitimate messages from the system flags.
Is there an option to assign a tag to system messages or another method to help filter out the system messages?
Can you provide specific examples? What system flags are you referring to?
“A post in Sample Post requires staff attention” messages.
Presuming that is a “legitimate message”, which system flag messages are not?
Hello!
What @Chris_S is talking about, is whether or not it’s possible to change where the automated flag messages ends up?
Many of our users today, send general questions or concerns to the inbox [@ moderators], but it can be a tricky inbox to keep track of since there’s a lot of those “A post in [topic] requires staff attention”.
If possible, we would like to divert those PM’s that are created by custom flags to a different inbox. Or if there’s any other way to “filter” the inbox better?
I think the easy way is to make a new group inbox and have folks send their queries there, and keep moderators for system flags. I understand I’m disregarding your community’s behavior, just offering a path. 
