Posts synced from Zendesk do not send notifications and emails

When posts are synchronized from Zendesk, users do not get a(n email) notification for these posts.

Regular posts created in those topics do cause notifications to be sent.

I believe that this might be happening because the webhook handler in the Zendesk plugin is using topic.posts.create! instead of PostCreator ?

  unless existing_comment.present?
    post = topic.posts.create!(user: user, raw: latest_comment.body)
    update_post_custom_fields(post, latest_comment)

BTW Love the AI title suggestion: “The Silent Echo: Why ZenDesk posts do not create Notifications” :wink:

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