Reloading issue on every topic

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Reloading Issue on Every Topic

Multiple users, snart and BeBe, have reported an issue where every topic reloads multiple times on mobile devices before they can take any action or read the content. This problem does not occur on PC.

After some questioning by sam, it was determined that the issue cannot be reproduced on meta and is specific to their site. The issue occurs on Chrome browser.

The site is installed using the Docker image and has multiple plugins, including Cakeday, User Notes, and Canned Replies.

sam asked if there were any custom plugins or if the instance was installed using the official cloud install. codinghorror suggested trying the site in safe mode to identify potential problems with the theme or CSS.

1

To view every topic, the page always has to reload multiple times now before you can take any further action on/really even begin to read said topic. This wasnt really an issue before, but now it takes quite a bit for multiple users. It is only an issue on mobile though, and not on PC. What could possibly be the issue? (Sorry if I did this wrong, I’m new to this :sweat_smile:)

2

I am sorry, I don’t understand. Can you reproduce this issue on meta, if so what browser are you using.

3

Hiya Sam, I’m replying as a user of the same site as snart who has also encountered this issue.

We’re not fully sure of discourse terms yet so apologies if I misunderstood your question. The page trying to load multiple times issue does not happen when tested on meta (I’m assuming meta means this particular site?).

On our site when we click on a topic it will load it, but a few seconds later the page reloads itself despite having already been loaded. The browser we have noticed the issue on is Chrome.

If I still haven’t explained it properly I could try to upload a screen recording of it, if that would help to clarify things.

4

Is this instance installed using our official cloud install? Any custom plugins?

5

We’re using the docker image and multiple plugins, some examples of the ones we use:

https://github.com/discourse/discourse-cakeday
https://github.com/discourse/discourse-user-notes
https://github.com/discourse/discourse-canned-replies

6

Try in safe mode. Could be a problem with your theme / css, etc.