I have had an issue with a user and he is unable to reset his password due to some mail issues. I wanted to reset his password or email from admin section but I don’t find the option. Kindly let me know how to solve this issue.
One option is to ask him to create a new account, then I change the ownership of his topics to a different user but that’s a creepy method. We should have a better way to handle this right?
He is having issue with his registered mail account and hence unable to reset. He is asking me to reset his password. That’s all. No offence, but I think the admin should have the ability to reset it to a temporary password that expires in a day.
I don’t have issues with forum mailing system. I am using SparkPost and it works great. The problem was with users mail provider which is none of my concern directly. He is receiving the activation mail but unable to login to the web client.
Well I have resolved the issue anyway. Thank you everyone and especially @blake I learned something new