Hello, I have had an issue with a user and he is unable to reset his password due to some mail issues. I wanted to reset his password or email from admin section but I don’t find the option. Kindly let me know how to solve this issue. One option is to ask him to create a new account, then I change the ownership of his topics to a different user but that’s a creepy method. We should have a better way to handle this right? Regards, Rahul

First of all I would be very careful, and also backup your db. ssh into your server cd /var/discourse ./launcher enter app rails c u = User.find_by_email('email@test.com') u.password='zKRR6vTZKvJAB84V9jdgeydS' u.save! ctrl+d to exit I still think the user should figure out their email issues first though, so that they can just do a normal password reset, or change their email address for them.

Here is how I do it. [image] Changing a user's email address when they can't access their account Site Management bookmark This guide explains how to change a user’s email address when they can’t access their original email account and have forgotten their password. person_raising_hand Required user level: Administrator There are situations where you may need to change a user’s email address on their behalf, such as when they no longer have access to the email associated with their account. This often occurs after migrating from a preexisting system where users logged in with a username and password…

Do you know what the email issues are? Is he not receiving the emails? are they going to spam? can he not click on the password reset link in his email? The “best” way to reset the password is for him to use the forget password and receive an email.

He is having issue with his registered mail account and hence unable to reset. He is asking me to reset his password. That’s all. No offence, but I think the admin should have the ability to reset it to a temporary password that expires in a day.

There is no user interface for an admin to reset a password, but you can through the rails console/database access.

If you have email issues your site is doomed: nobody will be able to sign up, get notifications, etc.

I don’t have issues with forum mailing system. I am using SparkPost and it works great. The problem was with users mail provider which is none of my concern directly. He is receiving the activation mail but unable to login to the web client. Well I have resolved the issue anyway. Thank you everyone and especially @blake I learned something new :slight_smile:

Reset user password by Admin

Product Support

RahulSharma February 6, 2017, 5:18pm 6

Can you tell how to do that from the server shell?

Buttons not working on new site install

Topic		Replies	Views
Reset password at command line Product Support	3	693	March 23, 2024
Manual Password Reset Feature	3	2647	April 4, 2018
Send password reset emails in bulk? Product Support	12	814	January 9, 2025
Password resetting workflow for an entire site Product Support	3	306	December 21, 2024
Getting the user’s reset password link? Product Support	2	941	October 17, 2020

Reset user password by Admin

Related topics