We’re aiming to reduce alert fatigue. During a session one of our users requested the following: “Can you make it so I only get emails when I’m mentioned, but still get the other notifications when I visit the platform?”
Unfortunately the current setting requires users to forgoe email notifications completely OR reduce what they watch on the platform.
Would it be possible to separate @mentions from the other notifications as an email?
Ideally a user could have a configuration as follows:
- Only Email me when I am @mentioned
- Present me with watching, mentions and replies as notifications in Discourse.
I could see this option being very popular with our userbase
I could see it being useful to split most (if not all) of the various actions listed there into their own separate options, something like this:
- Email when I am:
- Quoted [always|…]
- Replied to [always|…]
- My username is mentioned [always|…]
- When there is new activity in my watched categories, tags, or topics [always|…]
(I grouped those last three because I would expect people who are watching things probably want the same notification settings for all three types of watched collections, but I may be wrong about that)
As a user, I think I might be slightly annoyed if I had to change each one of those separately, but since nobody has stormed the LinkedIn HQ over their egregious notification option mess, perhaps it’s not a huge deal for people to have to change four settings. It would be possible to have a “change all” mechanism, too, but I can’t think of a way off the top of my head to make that UX not be potentially confusing.