We have stripe payment integrated using the inbuilt Stripe Discourse plugin on our website. However, on the payment page there is no option for users full name, address and zip code to be recorded.
Due to this, we are noticing several payments getting declined.
Can the team at discourse add these fields to stripe payment plugin quickly? The help from the support / plugin
April 19, 2023, 3:09pm
I have similar issues, need them to add name and address to the payment link. Banks declining some of the transactions, very annoying, loosing customers that way
April 19, 2023, 3:13pm
It’s a bit surprising that they aren’t all getting declined. That said, I don’t think that I have ever had one declined for that reason.
The banks / financial institutions are declining some transactions as they mark those as fraud activity since some essential customer information is missing such as - name, zip code, city, address. Customers have to call their bank to approve transaction and even after that some are still getting declined.
Ofcourse, certain banks could have different laws around it and don’t consider those transactions as fraud or suspect and clear.
All we are requesting is that payment plugin has:
b. Zip Code
Solves so much headache / trouble for us and customers.
April 20, 2023, 12:43am
Are you using the
Discourse Subscriptions plugin, or the Stripe Donations plugin? One is maintained by the Discourse team, as an official plugin, the other is a third-party plugin.
April 20, 2023, 1:15am
The official subscriptions plugin. It asks for just the card number, expiration date and ccv code.
Correct. Official discourse plugin.
April 24, 2023, 5:18am
We are tracking this now, will let you know if we can get this sorted out in the next few weeks.
April 25, 2023, 3:31pm
Please guys, we need this going, banks are getting rejected some of the new members signups and then they don’t comeback.
Is there a way to speed this process up?
Thank you Sam. Any chance you can push to get this fixed? It’s extremely important for us to continue using discourse.
Also while you guys work on the plugin - Can you also add quartely plan option? current plugin doesn’t support quarterly membership.
April 27, 2023, 2:39pm
Any updates from Discourse team?
April 27, 2023, 8:21pm
Thanks so much! Im looking forward for those updates, as they are very crucial for our business, I guess the same for the others too.
Have a nice day
This is underway and should be wrapped up next week. Address fields will be passed to Stripe and captured for the Stripe customer.
Amazing. How do we update the plugin? This is the website
This should be available to you now.
Thank you guys. Much appreciated.
As we are onto this - Can we also add Quaterly Billing interval in the plugin. Would solve all our issues:)
It doesn’t look like a quarterly interval is an option. Here’s a jump link to the supported interval values:
Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.
May 11, 2023, 6:36pm
Looks like you’d create a monthly subscription and set the
interval_count to 3. It’s possible, but a surprising amount of work.
Stripe API reference – Create a price – curl
The number of intervals between subscription billings. For example,
interval_count=3 bills every 3 months. Maximum of one year interval allowed (1 year, 12 months, or 52 weeks).