We have stripe payment integrated using the inbuilt Stripe Discourse plugin on our website. However, on the payment page there is no option for users full name, address and zip code to be recorded.
Due to this, we are noticing several payments getting declined.
Can the team at discourse add these fields to stripe payment plugin quickly? The help from the support / plugin
I have similar issues, need them to add name and address to the payment link. Banks declining some of the transactions, very annoying, loosing customers that way
The banks / financial institutions are declining some transactions as they mark those as fraud activity since some essential customer information is missing such as - name, zip code, city, address. Customers have to call their bank to approve transaction and even after that some are still getting declined.
Ofcourse, certain banks could have different laws around it and don’t consider those transactions as fraud or suspect and clear.
All we are requesting is that payment plugin has:
a. Name
b. Zip Code
c. Address
Solves so much headache / trouble for us and customers.
Adds the following fields to the subscription payment form:
Cardholder Name
Country
Postal Code
Address Line 1
City
State or Province
Stripe recommends Cardholder Name & Country for verification; Cardholder Name, Country, and State/Province for US/Canada selections are now required fields
All entered fields are passed to Stripe for verification on submit
Fields are also captured on the customer record in Stripe, under Billing Details