I REALLY hate to be one of those “bumpers” but I would like to bring this back up for people to reconsider.
We get a lot of spam…a lot. There are days it can push 15-20 spam messages in an hour. So we’ve been forced into using the delete user method because otherwise it’s a 4-5 step process - approve, go to post, flag, take action (if it’ll let you take direct action, otherwise go to queue and take action). All the while hoping that a community member doesn’t flag the “approved” post, making more work for us.
But now we’re running into an issue where our staff is human. Once in a blue moon, a valid user will get deleted because their post looked bogus but was legit.
And there is no undelete user functionality, at least that I can find. Nor is there a clean way to SEE the deleted users other than to go through the log, which means looking at the info popup for each and every deleted user (or export the log and find the user that way).
So we’re dealing with a “which devil do you want to live with” scenario - double or triple the moderation time, or saddle the support staff with having to deal with valid customers who inadvertently get deleted because their posts toe too close to the line.
Note: I know there is the reject post functionality in the review queue, but that doesn’t deal with the users, so it’s a double edged sword because the users can come back, and there’s nothing in the queue which would indicate someone’s had rejected posts before…