How can I test if customers are receiving email notifications when they participate in a thread or are mentioned? Are there specific settings I need to check or configure to ensure this is working correctly?

When you change the default of a preference, such as default email level, you can choose whether this should also apply to existing users, but when a user has changed it themselves, their choice is not overwritten. Example: The default email level is “only when away”. User1 changes it to “never”. …

Testing email notifications for topic participation and mentions

Support

JammyDodger August 9, 2024, 8:21am 3

I think the place I’d start would be checking the email logs for sent and skipped, as well as particular users’ email preferences.

2 Likes

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Testing email notifications for topic participation and mentions

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